Frequently Asked Questions
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
How do I use a promo code?
At checkout, when you get to payment details click enter 'coupon/gift card'.
*only one promotion accepted per transaction.
Where can I watch classes?
PHONE / IPAD / TABLET APP
Access our app on your phone + other large devices that support apps!
COMPUTER BROWSER
You'll find all of the same exact content on the browser version of our app: https://move.theglowmethod.co/catalog
PHONE / IPAD / TABLET BROWSERS
Our website adapts to phone and tablet browsers so you can watch our content anywhere!
AIRPLAY / CHROMECAST
Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I have a refund?
Refunds are given on a case by case basis.
For your refund to be considered, please reach out via email here: help@theglowmethod.co within 48 hrs of the initial charge.
While we understand that mistakes happen, please read the fine print to avoid being disqualified for a refund.
When you sign up for a membership, you are authorizing a charge on your card.
If you made an in app purchase, you must request a refund from Apple or Google.
The Glow Method reserves the right to refuse a refund.
I need more help
Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to help@theglowmethod.co and one of our team members will be able to assist you further.